Terms and Conditions of the Ma´u Henua
Indigenous Community with the user

Welcome to the MA´U HENUA INDIGENOUS COMMUNITY, thank you for using our platform. We kindly ask you to carefully read the Terms and Conditions below, which govern the use of the website www.rapanuinationalpark.com and the purchase of entrance tickets to RAPA NUI NATIONAL PARK..

FIRST: Background.
The MA´U HENUA INDIGENOUS COMMUNITY owns or holds a license for the use of the software, trademark, and other copyright and intellectual property rights of the platform called “RAPANUINATIONALPARK.”

RAPANUINATIONALPARK is a computer platform, which includes the Website, as well as any subdomain of it, as well as any other Website through which the services of RAPANUINATIONALPARK for the purchase and sale of tickets and other products associated with various events such as artistic, cultural, and/or sports shows are made available, standing out for its design, speed, and security in the provision of said service. Hereinafter the Website will be referred to as the “RAPANUINATIONALPARK Platform,” either by its current name or by any other denomination that may appear in the future.

RAPANUINATIONALPARK is exclusively owned by the MA´U HENUA INDIGENOUS COMMUNITY, domiciled at Mataveri s/n, Hanga Roa commune, Easter Island; Valparaíso Region and is legally represented by its president, Mr. GABRIEL ARMANDO TUKI TUKI..

This document regulates the use of the website www.rapanuinationalpark.com and all subdomains of said page and also the scope of the services provided by the Platform to the Buyer or User.

SECOND: Acceptance of Terms and Conditions.

The Buyer or User, in order to acquire entrance tickets to RAPA NUI NATIONAL PARK, must accept in advance and in its entirety the Terms and Conditions established on our Website.

Given the above, we recommend our Users to review the Terms and Conditions frequently and, in any case, always before making a ticket purchase, so that if they do not agree with them, they refrain from using our service.

THIRD: Conditions of Use of the RAPANUINATIONALPARK Platform.

To use our RAPANUINATIONALPARK Platform, first, the User of this platform must provide data. The User guarantees and declares at this act the truthfulness, accuracy, and validity of their data. The User will be liable for damages arising from the breach of the obligations referred to above. The User is solely responsible for the accuracy of the information provided at the time of registering their purchase.

The User must strictly comply with the aforementioned Terms and Conditions.

RAPANUINATIONALPARK may require additional information from the User for a specific event in which they wish to participate. In these cases, the information will be requested at the time of purchasing the ticket online. The information provided by the User will be stored for statistical purposes and to provide security in the purchase transaction. RAPANUINATIONALPARK is responsible for ensuring that this information is received to complement the request required by the User and undertakes to keep it protected. RAPANUINATIONALPARK uses the highest technology to safeguard the personal information of Users; however, we inform you that, to date, there is no mechanism that is completely immune to cyber-attacks by third parties seeking to intercept or obtain information illegally or without authorization.

FOURTH: Sales Conditions.

To acquire tickets, they must access www.rapanuinationalpark.com, where they can find the prices of entrance tickets to the park.

RAPANUINATIONALPARK will sell tickets to Users through its Website and only, in certain events, will sell them physically elsewhere determined for this purpose.

The final price of each ticket through RAPANUINATIONALPARK will be composed of the following concepts:

• Service fee, which is charged for each purchased entrance ticket and corresponds to the sales service provided by the VIRTUALPOS platform.
• Ticket price, the total amount received by the administrator of Rapa Nui National Park.

RAPANUINATIONALPARK will not charge interest in ticket sales under any circumstances, regardless of the payment method. If these concepts exist, they will be exclusively determined by the payment method selected by the User.

The User must review the detail of their purchase before confirming it and, subsequently, only if they agree with all the information provided, finalize the ticket purchase.

RAPANUINATIONALPARK, in accordance with article 3 letter b) of Law No. 19,496 on Protection of Consumer Rights, expressly informs that refunds or returns will not be made at the sole will of the buyer once the purchase process by the buyer is completed, who acquires one or more entrance tickets, that is, there is no right of withdrawal, and their only option is to request a date change, for up to one year, or a change of the ticket holder to use the purchased ticket.

At RAPANUINATIONALPARK, you can purchase your entrance ticket through VirtualPOS debit, VirtualPOS credit, prepaid (MACH, Chek), bank transfer, or other enabled and authorized means on the website www.rapanuinationalpark.com

The transaction will be subject to verification of the User’s data by the banking entity or other, as appropriate.

Each person has a limit of purchasing 6 entrance tickets, having to carry out another process if the required quantity exceeds the limit.

We reiterate that before confirming the purchase through the RAPANUINATIONALPARK Platform, the User must carefully review that their personal data are correct, up-to-date, and that the purchase data exactly match their interests. We also reiterate that no changes, returns, or refunds are made at the sole will of the User, established in clause seven on the Ticket Return Policy.

FIFTH: Ticket Delivery.

Once the purchase of the ticket (s) is confirmed by the User, they can download their corresponding E-Ticket. Each E-ticket contains a “QR” code or other code, which will be validated at the entrance gate to the park sites.

The User can print their E-Ticket or present it from their cell phone, along with their identification document.

An “entrance” or “ticket” or “E-ticket” will be understood as that voucher that RAPANUINATIONALPARK grants and that the Buyer receives in their email or other authorized application, which contains a “QR” code that grants them the right to enter RAPA NUI NATIONAL PARK.

The ticket is personal and non-transferable, so it must be kept with due care, avoiding possible damages that could prevent its validation when entering the sites. The User will be responsible in case of loss, theft, or damage to the tickets.

The E-Ticket can be printed as many times as necessary from the page www.rapanuinationalpark.com, without prejudice to the fact that the code used to enter the event is unique and is validated and “burned” prior to entering the sites.

On occasions when tickets are printed, it is advised that they should not be exposed directly to the sun or extreme environmental conditions, as this could damage the ticket and render it unusable. Additionally, it is recommended not to subject printed tickets to heat or cold to avoid altering the security features contained within them. Such conditions could alter the tickets and render them unusable.

SIXTH: Ticket Characteristics.

Tickets are acquired through the Website www.rapanuinationalpark.com, or through authorized physical points of sale, as applicable. These tickets are valid for 10 days from the user’s arrival on Rapa Nui, and cannot be used for other events no matter how similar they may be.
Tickets are personal and non-transferable, so the User is responsible for their ticket once purchased. E-Tickets or tickets are non-refundable, according to the policies established in these terms and conditions.

SEVENTH: Ticket Return Policy.

APANUINATIONALPARK, in accordance with article 3 letter b) of Law No. 19.496 on Consumer Rights Protection, expressly informs that there will be no changes, refunds, or returns at the sole discretion of the buyer once the purchase process by the buyer who acquires one or several entrance tickets is completed, meaning there is no right of withdrawal.

In the event that the user has purchased one or more tickets through our website www.rapanuinationalpark.com and for some reason cannot travel to Rapa Nui on the indicated date and consequently cannot use their ticket, RAPANUINATIONALPARK will not issue refunds or money returns, but it will allow the modification of the ticket information and its use within a maximum period of one year.

EIGHTH: Access to Premises.

Users must present their tickets at each access control point to the sites of the Rapa Nui National Park, or whenever personnel from the MA´U HENUA INDIGENOUS COMMUNITY requests it, in addition, they must be accompanied by a guide and respect the park rules at all times.

NINTH: Prohibition

The entry of cameras, recorders, or other similar devices or equipment (with the exception of cell phones) may be prohibited if park personnel find that recordings or activities are being carried out without authorization from the administrator of the Rapa Nui National Park, with the aim of protecting the rights of the MA´U HENUA INDIGENOUS COMMUNITY.

Likewise, users may be searched in order to comply with the objective established in the preceding paragraph and, in the same way, for security reasons. In the event that, after the search, it is found that an attendee is carrying weapons, alcohol, or other items that affect the safety of the event, their access will be denied.

TENTH: Data Protection and Privacy Policy.

The use of personal data provided by the User must be previously consented by them and will have the following purposes: (i) Validating ticket purchase orders; (ii) Establishing records and statistics.

The transfer of information to third parties without prior authorization from the User, that is, to legal or natural persons other than the MA´U HENUA INDIGENOUS COMMUNITY, its RAPANUINATIONALPARK platform, and its related entities, is prohibited.

RAPANUINATIONALPARK uses the highest technology to safeguard the personal information of Users, however, we inform you that, to date, there is no mechanism that is completely immune to cyber-attacks by third parties seeking to intercept or obtain information illegally or without authorization.

RAPANUINATIONALPARK does not store information related to the User’s payment methods, nor does it validate the information recorded by the User, so it is the responsibility of the User to ensure that this information is up-to-date and accurate. In case of inconveniences directly related to the payment method, the User must contact the corresponding bank entity, with RAPANUINATIONALPARK being able to provide all the assistance that the User may need to solve the problem with said entity.

The Customer authorizes RAPANUINATIONALPARK to carry out promotional and/or advertising communications of products associated with events of various kinds, such as artistic, cultural, and/or sports shows, in which RAPANUINATIONALPARK is involved. In case the Customer does not wish to receive communications, they may request the cessation of these by sending an email to contacto@rapanuinationalpark.com, expressing their refusal.

When the User uses our websites (including websites or apps for mobile devices), both we and various third-party organizations may collect information using ‘cookies’ and other technologies (for simplicity, we will refer to all these technologies as ‘cookies’). By visiting our sites, creating an account, or purchasing tickets, the User agrees that both we and various third-party organizations may use cookies in accordance with their cookie settings. The User may use the Cookie Acceptance Tool at any time to modify their preferences. For information on how your personal information is used, please see our Privacy Policy.

ELEVENTH: Responsibility.

The MA´U HENUA INDIGENOUS COMMUNITY is responsible for the website www.rapanuinationalpark.com and for ticket purchases through it.

RAPANUINATIONALPARK uses the highest technology to safeguard its Platform, which does not absolutely prevent third parties, commonly referred to as “hackers,” from infecting or damaging the Website.

The MA´U HENUA INDIGENOUS COMMUNITY is responsible for validating entrance tickets at all enabled sites of the Rapa Nui National Park.

TWELFTH: Inactivity of the RAPANUINATIONALPARK Platform.

The RAPANUINATIONALPARK Platform may be inactive in the following cases:

• Scheduled maintenance: which consists of the scheduled stoppage of the service in order to carry out maintenance.
• Force majeure: for the purposes of this instrument, circumstances that could not have been foreseen, or that, foreseen, were unavoidable, and that prevent the affected party from fulfilling its respective obligations under the Terms and Conditions, will be considered as force majeure. The foregoing, in accordance with the provisions of article 45 of the Civil Code.
• Meeting the requirements of article 45 of the Civil Code, the following facts, among others, may be invoked as grounds for Force Majeure: (i) Outbreak of war, declared or not, military invasion, or armed hostilities; (ii) Outbreak of riots, insurrection, turmoil, or civil war; (iii) Acts of piracy; (iv) Earthquake of a magnitude greater than 7.0 degrees on the Richter scale, volcanic eruption, hurricane, flood, or other natural disasters; (v) Accidents directly resulting from an event of Force Majeure; (vi) Outbreak of a serious illness or epidemic, quarantines, or other public health emergencies; (vii) Strikes, stoppages, or any type of labor conflict, legal or illegal, affecting the operation of the system; (viii) Viruses; (ix) Network connectivity errors, or any other cause of unavailability of the service that is beyond the reasonable reach or control of the MA´U HENUA INDIGENOUS COMMUNITY.

THIRTEENTH: Customer Service.

For any questions or problems, we suggest contacting us, either through our email contacto@rapanuinationalpark.com or through our social media channels Facebook and Instagram.